Last updated: September 3, 2026
JiggyPlantGuy is built by a collector for collectors. I pack every order the way I would want one of my own plants packed, and if there is a legitimate problem when your order arrives, I want to know about it and make it right.
At the same time, plants, seeds, sprouts and seedlings are living material. Their condition can change quickly once they leave my care, so this policy is built around a clear 24-hour arrival and order-issue guarantee rather than a traditional return window.
Due to the living and perishable nature of the products I sell, live plants, cuttings, seeds, germinated seeds, sprouts, seedlings and mystery boxes containing live plant material are final sale.
I do not accept general returns or exchanges for change of mind, buyer preference, expected acclimation, cosmetic preference, or because a seed-grown plant develops differently than expected.
Please do not mail a plant or other live material back unless I specifically ask you to. Unauthorized returns may not be accepted.
Please inspect and unbox your order promptly after delivery.
If your order arrives with a serious issue, contact help@jiggyplantguy.com within 24 hours of carrier-confirmed delivery.
Please include:
Please keep the plant and packaging until the claim has been reviewed. When possible, document the issue before repotting, trimming, treating or otherwise materially changing the plant.
Examples of issues that may qualify for resolution when reported within the 24-hour window include:
Every claim is reviewed using the photos, order details, delivery timing and circumstances of the shipment.
Live plants do not always look exactly the same after traveling in a box as they did before shipment.
Minor cosmetic blemishes, slight leaf-edge damage, temporary drooping or changes in leaf posture can occur during transit and do not automatically mean a plant is unhealthy.
Plants can also respond to a new environment after delivery. Changes that develop after arrival due to acclimation, repotting, watering, humidity, temperature, lighting, substrate, fertilizer or other growing conditions are generally outside the live-arrival guarantee unless a specific written guarantee says otherwise.
Seed-grown material is genetically unique. Unless a listing specifically states otherwise, parentage gives a direction for the breeding project but does not guarantee a particular mature phenotype.
Color, venation, leaf shape, texture, mature size, growth rate, fertility, variegation, mutations and other traits are not guaranteed unless the individual listing explicitly says they are.
Parent and reference images document the genetics or breeding direction. They are not a promise that every offspring will reproduce the same appearance.
For ungerminated seeds, germinated seeds, sprouts and very young seedlings, continued growth after arrival depends heavily on the receiving environment and cultivation.
Visible arrival problems must still be reported within 24 hours unless the product listing or a written communication from JiggyPlantGuy provides a different specific guarantee.
I may delay shipment when temperatures or weather conditions create an unreasonable risk to live plants.
If I recommend a weather hold and you specifically request shipment against that recommendation, weather-related damage may not qualify for coverage.
Please provide a complete and accurate shipping address and retrieve delivered packages promptly.
Damage caused by a package being left outdoors after delivery, delayed unboxing, an incorrect or incomplete customer-provided address, or other conditions after carrier-confirmed delivery may not be covered.
A carrier delay by itself does not automatically qualify for a refund. If a delay results in a plant arriving with a serious condition issue, document the plant at arrival and contact me within 24 hours so the actual condition can be reviewed.
If a package is lost in transit, contact me so I can help review the shipment and available carrier options. Packages that are confirmed delivered and then lost or stolen are generally not covered, although I will help with available carrier documentation when possible.
When a claim qualifies, the appropriate resolution is based on the documented issue, plant condition, availability and circumstances.
Depending on the situation, that may include:
Because many JiggyPlantGuy plants are seed-grown and individually unique, an exact genetic or phenotypic replacement may not always be available. When a replacement is appropriate, I will work from the closest reasonable available option.
If a refund is approved, it will be issued through the original payment method when possible. Processing time after issuance depends on the payment provider.
Order changes and cancellations are not guaranteed.
Live-plant orders may begin preparation quickly, and once an order has entered packing, fulfillment or shipment, it may no longer be eligible for cancellation.
If you need to request a change, contact me as soon as possible.
If a product listing or written communication from JiggyPlantGuy gives you a specific guarantee that is more protective than this general policy, that specific guarantee applies to that item.
This protects situations where you personally guarantee a sprout, a specific trait, or another condition beyond the standard policy.
Email help@jiggyplantguy.com with your order number and details.
The goal is simple: protect the reality of shipping living plants while still taking care of collectors when something legitimately goes wrong.
Nothing in this policy limits any rights that cannot legally be waived under applicable law.